Frequently Asked Questions

What do I need to start a class?

Please attend the mandatory orientation prior to starting class. Your dog needs to be current on all vaccines or titers.  When you register with us, you will be required to read the liability waiver and check the box which requires your dog to be fully vaccinated. Please send us your dog's most recent shot records ahead of time. Dogs 6 months and older must be up to date on Parvo, Distemper, Bordetella and Rabies.

Vaccination records can be sent to our email, in**@********************er.com, or text to 817-741-3647.

What do I need to bring to class?

You will need to bring your dog wearing a flat collar or harness on a 6′ leash.  You will also need a bag of small  treats, a clicker and preferably a treat pouch.  (We sell all of these items at our retail store) We also recommend  to bring a doggie bag just in case your dog needs to do his business.  If you forget one, we do keep those handy at our doggie station located near the grass area.

We do not allow prong or choke collars, and please do not bring a retractable leash!

We do not allow aggressive dogs into group classes.  If your dog barks, growls, and/or lunges at people or dogs, please contact us for an evaluation prior to signing up for a group class.

Do I need to enroll online or can I sign up and pay when the class starts?

Please sign up ahead of time to reserve your spot. If you prefer not to pay online, you can also register over the phone or in person during our regular business hours. Our classes typically fill up and we can not guarantee that there will be space available on the day the class starts.

Can more than one person come?

Yes, you may bring another person that will also be working with the dog at home.  Children over 10 are welcome to watch as well.  If your child is under the age of 10, we recommend that you bring something to keep them busy, such as a book, iPad, or phone. Please do not bring toys that make noise or may resemble dog toys, such as stuffed animals.

I have more than one dog! Can they all come to class? Do you have multi-dog discounts?

We require dogs from the same household to be in separate classes- just like kids, they get easily distracted by what their sibling is doing across the room! There are enough distractions in a manners class without the added difficulty of other four-legged family members. We do not offer multi-dog discounts.

I missed a class, what should I do to make it up?

Classes are cumulative, so if you are absent we strongly suggest you schedule a makeup lesson. Makeup lessons are 30-minute private sessions to get you caught up with the rest of class and are discounted at $40. Please contact us to schedule a makeup lesson.

What's your return/cancellation/refund policy?

Group classes are non-refundable and non-transferable 7 days prior to the start of class. Absolutely no refunds or transfers will be allowed less than one week before the start date. Any purchase of a service expires 3 months from the date of purchase.

All of our policies are outlined on our Terms, Conditions, and Policies page. Cancellation policies are also included in the confirmation email you receive when booking a class or appointment.